DealerDevice includes a Contact/Prospect Database for customers and prospects who are not yet linked to a specific vehicle or deal. It can be used for prior customer lists, referrals, inquiries and active prospects that are still in the follow-up stage.

The contact record can keep customer information, source, notes, wants, quote information and follow-up details together so the dealership can continue working the prospect without creating a vehicle transaction first.

DealerDevice supports follow-up tasks and appointments through the TODO/calendar workflow. Dealers can also prepare letters and use email with customer or prospect records as part of the contact follow-up process.

When the prospect is ready to move forward, the customer information can be carried into DealerDevice sales processing instead of being entered again.

Records can be searched using the customer information stored in the database, making it easier to locate prospects, review notes and continue follow-up.

Learn more about DealerDevice Online dealer management software